Returns Policy

Potted Pear has a returns policy to ensure you are 100% satisfied with your purchase. When you place your order and checkout, you are agreeing to our terms and conditions. 

Please ensure the following are true before completing a return

• Proof of purchase must be provided.
• Item/s must be in an original and unworn condition.
• All labels and swing tags must be still attached.
• Refunds will be issued in the original method of payment and may take several working days to show in your account.
• Any postage charges incurred in the original transaction are excluded from refund amount.
*Due to hygiene restrictions, earrings and hosiery are ineligible for return.

Online purchases
If you are not happy with your online purchase, you can return it within 30 days of the original order date. To be eligible for return, the terms and conditions outlined in our Returns Policy below must be met.

We recommend using a trackable method of postage as we do not accept responsibility for parcels until they reach our returns centre. Potted Pear does not cover postage costs associated with returning items to our online store.
You can exchange your online order in our retail store if stock is available.

Please note we do not offer exchanges for online orders by post. Instead you need to purchase the new item separately, and return the original purchase to us for a refund.  Items purchased on sale are final, and cannot be returned unless faulty.

 Return online purchases in-store

• You can return your online purchase to our retail store
• Please bring a copy of your Order Confirmation Email as proof of purchase.
• All orders paid via PayPal must be returned to the Online Store to receive a refund. Paypal orders returned in store cannot be refunded.

Faulty items

We endeavour to provide all of our customers with top quality products. If you believe your item is faulty, please contact us so we may resolve the issue as quickly as possible.

Please ensure the following are true before submitting a request for refund/return

• Proof of purchase must be provided.
• Item/s must be in an original and/or unworn condition.
• All labels and swing tags must be still attached.
• Refunds will be issued in the original method of payment and may take several working days to show in your account.
• Any postage charges incurred in the original transaction are excluded from refund amount.
*Due to hygiene restrictions, earrings and hosiery are ineligible for return.

Potted Pear offers refunds on faulty items ONLY. 

Please note - if there is an issue with your order - we offer exchanges OR online credit only. Additional shipping charges apply.

Exchanges for alternate colours or sizes are pending availability.  

To organise a return please follow these steps: 

• Contact info@pottedpear.com.au within 7 business days of receiving your items - stating the reason for your return/exchange. Please include your order number, order name, and all details of the item you wish to return in your email.
• For an exchange: stock availability will be checked, please inform us the size you require. Otherwise you may choose to return the item for a store credit note.
• Please post your items back to us via shipping which can be tracked. Original shipping and handling charges are non-refundable unless the item is faulty. Potted Pear does not offer refunds.
• Please note exchanges attract additional shipping charges.

NB: Potted Pear accepts no responsibility for goods lost or damaged in transit. 

INTERNATIONAL SHIPPING

Good news! We happily ship worldwide. All international orders are subject to local charges + fees - for which Potted Pear is not responsible. These fees and costs are the the responsibility of the recipient. We recommend contacting your relevant customs office for further information.

SHIPPING INFORMATION GILLIE AND MARC